Service Desk Technician

As Service Desk Technician, you are the first point of contact for all IT-related questions and the face of IT for our Amsterdam office. Your work makes sure 1000+ Mollies can build the future of payments without technical friction. You help new colleagues get started and you handle incidents, problems and requests, with a focus on Apple. You keep teams from Engineering to Sales connected, productive and secure.

Responsibilities

Troubleshoot, resolve and document IT issues across networking, hardware, software and related services; Support 1000+ colleagues, mostly on Apple devices; Act as the first line of support and escalate to the wider team when needed; Facilitate employee onboarding and help new colleagues get up and running; Contribute to projects and ongoing service improvements; Handle incidents, problems and requests, with a focus on Apple; Give hands-on support at the office and remote assistance across Europe

Requirements

2 to 4 years of service desk experience; A customer-first mindset; Strong troubleshooting skills, including on systems you haven't seen before; Experience administering Google Workspace and Slack; Experience with Jira or a similar service management tool; The ability to work independently, stay organised and prioritise a busy workload; The ability to work well with a wide range of teams and colleagues

Benefits

Regular feedback and performance reviews; Fair and transparent salary reviews; Opportunities for internal promotion and career development; Balanced work environment