Services Operations Specialist (m/f)

Opis stanowiska:

• check Services Bid Quality and alignment of Zimit Quote, Service Estimate, and SOW,
• for transactional business: create opportunity in Salesforce, prepare SOW, initiate PM70, create Delivery Project,
• validate new projects/budgets and work at risk,
• create Project Order in SAP, assign PM, manage Customer PO,
• ensure correct customer records in PSA and SAP,
• create/manage Purchase Requisition and PO in SAP,
• reconcile project costs in PSA and SAP with PM,
• monitor and generate invoices (Billing, Pre-Billing, Credits),
• support PM with customer billing requirements,
• review billing transactions in SAP,
• support PM with budget reallocations,
• close/reopen projects and budgets in PSA and SAP,
• qualify opportunities,
• prepare and manage training forecast,
• develop a training program in accordance with the customer’s objectives,
• search for trainers, including among partners, who can deliver the required training,
• coordinate training programs,
• handle preparation and signing of contracts,
• collaborate with the Engagement Manager, the Project Manager and Services Business Management on opportunity and project management activities,
• act as a point of contact for Engagement Managers, Project Managers, Resource Managers, Services Business Managers, Service Delivery Resources, Finance, Legal, Global Order Management, Procurement, Accounts Receivable and Credit and Collections,
• work under light supervision to support with Consulting and Learning Services Opportunities and Projects of small to mid-size,
• support the Services Engagement Lifecycle from Opportunity to Booking and from Order to Cash, as part of a Region and/or Zone Services organization.

Wymagania:

• university degree level or relevant extended industrial experience,
• minimum of 1-2 years’ experience in an Opportunity to Order role,
• experience transactional processing of quote and/or proposal activities in adherence with prescribed policy and processes,
• experience achieved in a multinational company environment,
• knowledge of systems (ERP/SAP),
• process improvement engagement as an active participant,
• analytical skills, excellent attention to detail, strong communication skills,
• fluency in written and spoken English.

Oferujemy:

• a role with responsibility, independence and the possibility to contribute proactively, as well as a teamwork culture with room for individual development,
• hybrid job,
• employment under a replacement,
• employment in an international organization who is one of the worldwide leaders in its sector and has a stable market position,
• development and qualification improvement in multicultural environment,
• sharing the costs of private medical care,
• group insurance.

www.trenkwalder.pl