Site Services Supervisor

In this role, you will report to the site services manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours.

Responsibilities

Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management; Set and communicate daily, weekly and monthly operational goals; Monitor real-time operational dashboards and reallocate resources to maintain service levels; Lead daily huddles and weekly operations reviews; Serve as escalation point of contact for operational issues; Identify opportunities to streamline workflows and improve service quality; Lead site-level continuous improvement projects; Analyze operational data to identify trends and root causes; Facilitate structured problem-solving sessions; Partner with Quality and Compliance teams on CAPA activities; Conduct performance reviews and development conversations for direct reports; Lead or support hiring activities; Serve as site-level point of contact for key vendors and third-party logistics partners; Ensure vendor activities comply with client access, safety and quality protocols; Serve as primary day-to-day relationship holder with client lab management and site leadership; Lead regular operational reviews with client stakeholders; Capture, log and respond to client feedback and complaints within defined SLAs; Own site-level safety performance and lead incident investigations; Ensure training certifications are current across the team; Review and approve timecards, overtime, and PTO requests; Monitor labor hours and productivity metrics; Compile weekly and monthly site operational reports; Maintain personnel records, training documentation and SOPs

Requirements

High School Diploma or GED required; 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility; Documented experience leading operational improvement initiatives; Experience in a client-embedded services or regulated facility environment; Microsoft Teams experience; Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules; Intermediate Excel skills including pivot tables, lookup functions and basic data analysis; Ability to analyze operational data and communicate findings to non-technical audiences; Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

Nice to have

Higher Education degree in supply chain, business, or life sciences; Advanced Excel, Power BI or Tableau experience; Formal Lean or Six Sigma Green Belt training; Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems; Lean Six Sigma Green Belt; Experience in pharmaceutical, biotech, or regulated manufacturing client environments; Managing vendor relationships and coordinating third-party logistics

Benefits

Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1); Paid Time Off (PTO); Company-paid holidays; Choice holidays; Flexible Spending Account (FSA); Health Savings Accounts (HSA); Commuter benefits; 401(k); Tuition assistance; Employee stock purchase plan discount; Critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance; Recognition program with points redeemable for gifts and products