Solution Architect

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across a wide set of natively supported channels.

Responsibilities

Proactively engage with and reach out to customer technical decision-makers and influencers; Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments; Drive pilots, proofs of concept (POC), and value, moving customers from pilots to productive deployments by rooting pilots in business impact; Troubleshoot technical issues reported by customers during implementation and ongoing campaign deployment and provide solutions; Identify, escalate, and work to resolve technical blockers to accelerate architecture implementations, and route non-technical issues to appropriate parties; Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact; Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions

Requirements

Bachelor's degree in Computer Science or a related field; Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications; Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts; Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams; Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management; Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, database technologies; Strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming; Strong communication skills in English and French

Benefits

A chance to work in an international, diverse, and inclusive environment; 'Tech Talks' with famous and groundbreaking people from the software world; Access and opportunity to gain a limitless network all over the globe; Access to many hard and soft skills training pieces; Access to 16,000+ online courses on the LinkedIn Learning platform; Space to share skills through training sessions and workshops; Inclusive Private Health Insurance; Smart Work Model side benefits to support food and bill expenses; Occasional team activities; No Dress Code