Solutions Architect III

ExtraHop's Solutions Architecture team is very different from many other post-sales services practices. We focus on outcomes and customer success rather than racking up billable hours. As a member of our Solutions Architecture team, you'll play a critical role in the success of our customers, products and position in the marketplace. Our Architects tackle the most difficult business and technology problems across a vast array of industries and technologies.

Responsibilities

Advanced GUI development; Advanced Trigger Script development; Intermediate external REST API script development; Intermediate understanding of networking; Intermediate understanding of application design; Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire; Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts; Conduct root cause analysis of high-profile technology problems and advise customers on their resolution; Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform; Develop customized data analysis to monitor changing technical and business conditions in real-time; Create rich data visualizations to aid tactical investigations and realize strategic objectives; Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions; Conduct hands-on learning sessions with key customer personnel

Requirements

6-8 years of relevant experience; BS degree or equivalent; Experience in customer-facing positions; excellent interpersonal skills; Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS); Familiarity with principles of internet worked applications and related technologies (HTTP, databases, caching, distributed systems, etc); Experience with scripting languages such as Python and JavaScript; Excellent written communication skills; Independence, motivation, and desire for practice ownership

Benefits

Medical, dental, and vision coverage; 401(k) with employer match or pension where applicable; Flexible PTO; Sick time prorated based on date of hire; All federal holidays (US only); 3 Days of Paid Volunteer Time; Annual discretionary bonus plan eligibility (non-commissioned positions); Annual performance-based discretionary bonus eligibility; Stock option grants; FSA and dependent care accounts; EAP, where applicable; Educational reimbursement; Pet insurance (US only); Parental leave (US only); Hybrid and remote work model