Solutions Engineer | West Coast | Remote

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform. The Commercial Solutions Engineering team are in-house, customer-facing product experts who enable Grafana Labs worldwide growth by educating potential and existing customers, sharing technical and product expertise through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction, and partnering closely with the Sales team to qualify and close opportunities.

Responsibilities

Join as an early member of a high growth team solving technical and customer problems; Partner with the Sales team to articulate the Grafana value proposition, vision, and strategy to customers; Own the technical engagement with customers and help close high-velocity opportunities; Deliver product and technical presentations to potential and existing customers; Proactively communicate with customers and internal teams to provide feedback on products and the competitive landscape; Drive product conversations based on customer needs and problems; Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create public and internal enablement material

Requirements

5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space; Ideally located on the West Coast; Strong judgment, collaboration, and leadership; Ability to work and collaborate with an international team; First-class written and oral communication skills; Technical mindset and a desire to grow technically; Self-motivated, initiative, and creative

Nice to have

Previous post-sales or engineering experience; Recent coding bootcamp graduates may be considered; Experience with unique skill sets and backgrounds

Benefits

Restricted Stock Units (RSUs); 100% remote work with global culture; In-person onboarding; 30 days global annual leave, including 3 Grafana Shutdown Days; Career growth pathways; Autonomy and support to ship work and try new things