Spa Manager - The Wickaninnish Inn

Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels. We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities. Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

Responsibilities

Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards; Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team; Be responsible and accountable for the actions of Ancient Cedars Spa team members and work as a hands-on manager assisting the team; Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members; Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa; Have an active role in the Health and Safety program within the Spa; Be the contact person for guests who may require immediate assistance and follow up with guest concerns; Administer Human Resources related tasks within the department including scheduling, submitting payroll, interviewing, hiring, performance management, and reviews; Create, monitor, and be accountable for the annual budget for Ancient Cedars Spa; Monitor the retail program within the spa, provide training and ongoing feedback to practitioners, and manage retail sales performance; Work at the reception desk and cover treatments wherever required; Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa; Attend weekly Management meetings and relay necessary information to the spa team

Requirements

Exemplary guest service skills and demonstrated willingness to exceed guest expectations; Minimum 4 years’ management experience in a high-end, full-service luxury facility; Superior Human Resources, interpersonal, verbal and written communication skills; Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills; Desire to lead a world-class spa team; Knowledge and/or comfort with standard operating financial statements, budgeting process, and effective cost management; Availability to do shift work and be able to work evenings, weekends and holidays; Legal authorization to work in Canada; Ability to make a three-year commitment to the position

Nice to have

Working knowledge of Spa Soft, Microsoft Word and Excel, and Maestro; Previous experience as a Massage or Spa Practitioner; Knowledge and familiarity with Comfort Zone, Sea Flora, Jane Iredale, Tofino Soap Company, Sangre de Fruta, and Halfmoon products and services