Specialist, Port Solutions

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Summary of position

We are looking for a self-starter Product Specialist / Asst. Manager to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

Provide service and customer support during field visits; Manage all on site installation/commissioning, repair, maintenance, and test tasks; Handling warranty cases & repairs; Diagnose errors or technical problems and determine proper solutions; Produce timely and detailed service reports; Coordinate with technical experts from plants for support on technical issues on cranes; Ensure to follow safety procedures and act when safety breach is observed; Follow all company’s filed procedures and protocols; Share relevant information across the service team; Comprehend customer requirements and make appropriate recommendations/briefings; Build positive relationships with customers; Awareness of ISO 14001 and 45001 standards; Be a team player

Requirements

Diploma or BE in Mechanical / Electrical / Instrumentation / Mechatronics; Proven Field Service experience for Mobile Harbour Cranes and Heavy Port Equipment; Technical degree or certification (Electrical/Elecronics /Mechatronics/Mechanical); Ability to troubleshoot, test, repair and service port equipment; Good technical knowledge on drives, servo hydraulics and mechanical assemblies; English literacy; Ability to work flexible shifts and to adapt to changing work schedules; Familiarity with mobile tools and applications; Customer service minded with good communication skills; Proactively involve in marketing of after sales products; Generate sales lead for service products