Sr. Analyst, Monetization Operations

SpaceXSI's Safety team protects free expression while ensuring our users can safely and successfully engage with our platform through robust policy enforcement. As a Safety Operations Senior Analyst focused on Monetization Operations, you will contribute to SpaceXSI's mission by owning the most complex ads and monetization cases and escalations on X end to end, from first triage through root cause and resolution. You will join the Monetization Integrity team in Safety Operations.

Responsibilities

Own complex advertiser and monetization case work, quality, and escalations end to end as the team's senior escalation point; Apply Monetization Integrity policy with precision and judgment across sensitive and regulated categories; Make and defend decisions on ad halts and rejections and bring recommendations to leadership on gray-area cases; Conduct evaluations, labeling, and quality assessments of monetization-related cases and content; Analyze operational data with SQL, Jira, and dashboards to track queue health and KPIs, investigate anomalies, and spot emerging trends and abuse patterns; Perform root-cause analysis on cases and escalations and drive product, policy, and classifier improvements; Partner with supervisors on process improvements, SOPs, templates, routing, intake, and handoffs; Mentor and calibrate other specialists, run case reviews, and support quality reviews; All other duties as required by business need

Requirements

4+ years in ads operations, ads policy enforcement, Monetization Integrity, or Trust & Safety, including owning complex escalations end to end; Experience mentoring, training, or calibrating analysts or specialists; Coverage from either Tuesday to Saturday or Sunday to Thursday shifts; Exposure to sensitive or graphic content may be involved

Nice to have

In-depth knowledge of ads and monetization products, including ad formats, premium placements, promoted content, and paid partnerships; Ability to interpret and consistently apply policies across monetization products and regulated ad categories; Strong analytical skills with root-cause analysis and data analysis using SQL, dashboards, and Jira; Strong written and stakeholder communication skills; Experience in Trust and Safety or ads operations for a social media or ad-tech company, leveraging AI or automation tools; Expertise in red-teaming and adversarial testing of LLMs and identifying ads abuse vectors; Experience building or running proactive detection such as sweeps, account monitoring, or pattern-based investigations; Experience with advertiser payments, billing, chargeback operations, or legal and regulatory escalations; Experience designing or improving escalation workflows, SOPs, quality programs, or tooling at scale; Experience providing human oversight for scaled agentic AI operations, including prompting and evaluating LLM agents; An active X (including Grok) user