Sr. Associate - Quality Assurance

Sutherland is seeking a leadership-oriented and self-motivated person to join us as Sr. Associate - Quality Assurance. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Evaluate and document back-office transactions and processes to ensure accuracy, consistency, compliance, and data integrity. Monitor quality and compliance standards against established protocols and KPI targets.

Complete assigned quality assurance targets, perform error analysis, document findings, and identify key business insights to drive continuous process improvement.

Provide effective feedback and coaching to team members, maintain communication with stakeholders, and participate in calibration sessions to support operational excellence.

Interact with clients and stakeholders on quality-related matters and process improvements.

Requirements

Bachelor's degree; Minimum 1.5- 2 years of experience in QA role; Overall 3+ years of experience a back office/contact center environment in Insurance domain, preferably in Underwriting or related processes.