Sr. Staff SDET, Customer Engineering

Hims & Hers is the leading health and wellness platform. The role is for a Senior Staff SDET to own quality architecture and engineering strategy for the company's most critical systems and to lead how AI is applied across the testing and release pipeline. The role builds frameworks, platforms, and agent-driven workflows, defines what 'safe to ship' means, and remains hands-on in code. It is a senior technical leadership role with impact across many teams.

Responsibilities

Own quality architecture for critical systems and initiatives, defining long-term quality strategy aligned with business and product goals; Design shared quality platforms, automation frameworks, and test infrastructure adopted across multiple teams; Establish quality patterns and guardrails that scale across teams; Anticipate systemic quality and reliability risks and drive preventative architectural solutions; Define and drive strategy for AI-assisted testing, including autonomous test generation, intelligent test selection, agent-based failure triage, and self-healing automation; Build guardrails that make AI-driven testing trustworthy; Orchestrate AI agents as part of the CI/CD decision pipeline; Own quality for AI-powered product features, including eval suites, golden datasets, LLM-as-judge scorers, and testing for hallucination, safety, and response stability; Establish how to test AI-generated application code; Evaluate emerging AI testing tooling; Lead operational maturity of quality systems, metrics, dashboards, and post-incident analysis; Produce technical artifacts and stay hands-on in critical quality systems and automation code paths; Serve as accountable technical leader for strategic initiatives; Mentor senior SDETs, quality engineers, and senior technical leaders; Establish hiring standards, coaching, and talent development; Champion customer-centric quality decisions; Partner with Engineering and Product leadership to embed scalability and resilience into roadmap planning

Requirements

10+ years of hands-on experience in quality engineering or SDET roles, including architecting quality strategy and automation platforms across multiple teams; Proven track record designing and scaling test automation frameworks across frontend web, mobile, and backend/API (e.g., Playwright, Cypress, Selenium, Appium, Postman, or similar); Deep proficiency in one or more programming languages (e.g., JavaScript, TypeScript, Kotlin) used to build and maintain shared automation frameworks and tooling; Hands-on experience applying AI to testing (LLM-assisted test generation, agent-based workflows, intelligent test selection, or self-healing automation); Demonstrated ability to define quality architecture and standards that scale across many teams, including shared quality platforms and test infrastructure; Strong grasp of modern development and delivery practices (agile/lean, DevOps, shift-left testing, TDD) and experience embedding quality gates into CI/CD systems (e.g., GitHub Actions, CircleCI, Jenkins); Experience mentoring and developing senior quality engineers and senior technical leaders; History of leading post-incident and root-cause analysis that drives architectural and process change; Excellent judgment on trade-offs between short-term delivery and long-term system resilience and maintainability; Strong executive communication skills; Experience with performance and load testing at scale

Nice to have

Familiarity with LLM observability and evaluation tooling (e.g., Braintrust, Arize, MLflow, LangSmith, or similar); Experience with cloud-based testing platforms and tools (e.g., AWS Device Farm, Sauce Labs, BrowserStack); Familiarity with e-commerce or healthcare platforms and quality-at-scale practices in regulated environments; Experience with internationalization and localization testing; A track record of building quality engineering communities of practice; Published writing, talks, or open-source work on modern testing practice or AI in quality engineering; Experience building evaluation or testing infrastructure for LLM-based or ML-driven product features

Benefits

Competitive salary and equity compensation for full-time roles; Unlimited PTO, company holidays, and quarterly mental health days; Comprehensive health benefits including medical, dental and vision, and parental leave; Employee Stock Purchase Program (ESPP); 401k with employer matching contribution; Offsite team retreats