Staff/Principal Product Manager, Patient Experience

As a Staff/Principal Product Manager, Patient Experience at Wheel, you will own the strategy and roadmap behind the consumer-facing experience that patients use to access care through our enterprise partners. This is a B2B2C role: our patients interact with Wheel through partner brands, so you'll need to design experiences that satisfy a consumer's expectations for a modern healthcare product while also meeting the technical, brand, and compliance requirements of large enterprise partners. You'll operate at a systems level, connecting patient-facing experience decisions to the underlying clinical, operational, and platform architecture that makes those experiences possible. This is a builder role for a senior product leader who can set a multi-year vision for patient experience and drive it forward through close, hands-on partnership with Engineering.

Responsibilities

Define the multi-year vision and roadmap for the patient experience across Wheel's white-labeled consumer surfaces; Establish a point of view on where the patient experience should be standardized across partners versus configured per partner; Translate enterprise partner requirements across market segments into a unified product strategy; Champion design as a strategic differentiator and set a bar for a trustworthy, AI+human powered patient experience; Map the patient journey end to end and identify friction, drop-off, or trust gaps; Partner closely with Engineering, Clinical Operations, and partner-facing teams to design solutions across a distributed network of clinicians and multiple partner integrations; Define product requirements, success metrics, and evaluation criteria for AI-driven capabilities within the patient experience; Break down ambiguous, cross-functional problems into clear requirements and plans and drive alignment with Engineering from concept through launch and iteration; Act as a primary product voice in conversations with Account Management and enterprise partners; Communicate vision, tradeoffs, and progress to executive leadership, engineering teams, and non-technical partner stakeholders; Mentor and influence other product managers on systems thinking and product craft

Requirements

8+ years of product management experience with a track record of owning consumer-facing products at a senior or lead level (Staff, Principal or equivalent scope); Direct experience building consumer products, ideally including B2B2C or white-label models; Demonstrated systems thinking across multiple stakeholders, technical layers, or partner integrations; Real, hands-on experience delivering AI-powered products and features; Experience navigating enterprise partner requirements and end-user needs in a B2B2C model, particularly within healthcare or other highly regulated industries; Outstanding written and verbal communication skills; A track record as a builder, comfortable in ambiguity and willing to get hands-on with design, data, or requirements detail; Mix of vision and execution; Strong product sense for consumer experience balanced with operational and technical judgment; Experience partnering with enterprise or channel partners on product decisions; Technical fluency across APIs, integration patterns (webhooks, headless architectures, MCP and other emerging protocols), and platform product design; Comfortable synthesizing input from clinical, engineering, data, and partner stakeholders; Data-driven, with judgment on when qualitative signal matters more than a metric; High ownership and autonomy in a fast-moving, lean environment

Benefits

Medical, Dental and Vision; Ancillary: Life, Short and Long Term Disability; 401K match; Flexible PTO; Parental Leave; Stock options; Additional programs and perks