Staff Solutions Architect

TwelveLabs is hiring a Solutions Architect to help strategic customers unlock the full potential of video AI. The role acts as the dedicated technical resource for key accounts, driving solution design, implementation guidance, and the co-development of applications that showcase the capabilities of the company's multimodal foundation models. The role collaborates with Sales, Product, Partnerships and Engineering teams, is highly self-directed and creative, and requires travel up to 10% of the time annually. It may require on-site interviews and/or in-person onboarding.

Responsibilities

Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises; Own technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations; Guide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences; Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed; Create and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges; Gather customer feedback and represent the voice of developers and enterprises to internal teams, helping shape product roadmaps and future capabilities

Requirements

Have 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer; Have experience working with hyperscalers (AWS preferred, with hands-on experience supporting customers building on Amazon Bedrock; Azure, GCP, or other cloud providers also welcome); Demonstrate a strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads; Have experience driving customer implementations from kickoff through production launch, with a track record of building trusted technical relationships; Are an exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams; Operate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving priorities; Bring a collaborative, humble attitude with an eagerness to help customers and internal teams succeed

Nice to have

Hands-on AWS experience supporting customers building on Amazon Bedrock; Experience with Azure, GCP, or other cloud providers; Deep understanding of video workflows and video workloads

Benefits

Pension (in line with company auto-enrollment obligations); Private medical insurance; PTO - 25 days with 8 holidays; Sick Days - 5; Carry forward of up to five days of accrued untaken holiday (subject to conditions); Company intends to introduce further UK benefits such as income protection and life insurance in the future