Store Manager - Houston Galleria

At Rothy’s, we believe there’s a better way to do business—one that puts the planet and its people first. In our retail stores, clienteling, and genuine connection are at the heart of everything we do. As Store Manager, you create an exceptional customer experience while keeping daily operations running smoothly. You lead a high-performing, engaged team and ensure the store operates efficiently. You collaborate with other stores and departments to solve problems, drive improvements, and set your team up for success. As a Rothy’s brand ambassador, you enthusiastically bring the mission and values to life for our customers, employees, and community.

Responsibilities

Proactively recruit, hire, onboard and develop a strong store team; Develop team members through in-the-moment feedback, regular floor observations, and consistent 1:1 check-ins; Maintain a high performance standard by training the team on all SOPs, service expectations, selling skills, and Rothy's product knowledge; Lead the Division of Responsibility (DOR) program with your leadership team; Ensure consistent execution of the Manager on Duty (MOD) program by setting clear expectations, reinforcing accountability, and regularly reviewing performance to deliver seamless customer and employee experience; Coach for high performance and manage employee relations concerns in partnership with your supervisor and the People Team; Create a positive and motivating team culture by actively identifying and acting on engagement opportunities; Lead and model Rothy’s Experience through exceptional service and selling from the sales floor, ensuring the team is fully service-certified and actively coaching, training, and inspecting behaviors to uphold brand standards; Build customer loyalty through effective clienteling, working together with the team to strengthen long term relationships; Be the store's expert on brand and product knowledge, ensuring the team confidently shares our style, fit, quality, and sustainability story; Drive sales and key performance indicators by setting clear goals, celebrating wins, and holding the team accountable through daily coaching; Plan and execute in-store events and activations that grow brand awareness, connect with the local community, and drive sales; Ensure all presentation touchpoints including visual merchandising, cleanliness, and dress code consistently reflect brand standards and optimize the in-store experience; Plan and execute weekly, monthly, and annual business strategies to hit sales growth and profit goals; Manage payroll, staffing, scheduling, and store expenses to meet business goals; Oversee inventory processes including receiving, processing, damages, and stock accuracy; Partner closely with Visual Merchandising and cross-functional teams to uphold brand standards and optimize product performance; Use all company platforms and resources effectively for clear team communication and excellent operational execution

Requirements

3 - 5 years of progressive retail leadership experience; A proven track record of achieving sales targets and driving business growth; Good judgment on key work and core issues; Ability to think critically and exhibit problem-solving skills; Strong skills in coaching, talent development, and building engaged, high-performing teams; Operational expertise, including scheduling, payroll, and inventory management; The ability to stand/walk an entire shift; The ability to lift, push, carry or otherwise move up to 25 lbs; Ability to frequently bending, reaching, stretching, and safely use ladders and step stools; Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift; Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts; Guided by Rothy’s values and committed to fostering a welcoming, service driven environment

Nice to have

Experience in a service focused environment

Benefits

Generous paid time off; 401k matching; Comprehensive health plans for you and your family; Supplemental mental health benefits; Monthly wellness reimbursement; Employee Discount Program; Additional discretionary bonuses/incentives