Strategic Account Manager 3

Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks. Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The role requires the ability to think strategically and execute operationally, often in the same day. This is a hybrid position based out of our London office.

Responsibilities

Account health monitoring and risk identification: independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data; builds intervention plans; Executive business review design and delivery: designs and executes QBRs and EBRs for all accounts, including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value; Renewal ownership and churn forecasting: owns all renewals across the portfolio, builds retention strategy, leads negotiations, closes, accurately forecasts ARR churn risk and develops mitigation plans; Expansion identification and commercial execution: drives inbound expansion deals independently, collaborates with Account Executives per Unit of One model, leads with value rather than discount-first positioning; builds commercial plays grounded in customer intelligence; Delivery follow-through and client communication ownership: owns the client-facing narrative when delivery issues arise, tracks and fulfills commitments made to the client, translates technical or operational updates into language the client can act on, and holds internal teams accountable through confirmed resolution

Requirements

Enterprise compliance technology and unified controls frameworks: deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time; Financial services regulatory environment: understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors; Multi-stakeholder account management across regulated financial institutions: navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously; Commercial lifecycle management for enterprise SaaS: owns the full renewal and expansion cycle, including retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes; Escalation management and operational accountability: owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution

Benefits

A truly global mission with a passionate community in locations all over the world; Huge impact and learning potential as aspirations require bold innovation; Highly competitive compensation; Fully covered health coverage for employee and family; Generous time-off policy and flexible work schedule