Strategic Program Manager - Boston

As a Strategic Program Manager (SPM) at MISUMI Americas, you'll partner with leading enterprises and innovative startups to accelerate product launches without sacrificing quality. Acting as a trusted advisor, you'll bring deep expertise in engineering, operations, quality, and logistics to guide customers through every stage — from New Product Development (NPD) and New Product Introduction (NPI) through mass production.

Responsibilities

Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty; Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle; Leverage technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track; Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity; Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards; Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction; Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers; All employees are expected to maintain and contribute to the QMS

Requirements

Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering; 5+ years of experience managing projects/programs in fast-paced engineering or manufacturing environments; Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities; Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly; Customer-Facing Experience to lead complex, consultative technical sales engagements, leveraging operational expertise to drive success; Strong program management, risk management, and time management skills, with the ability to prioritize and meet deadlines within a structured framework; Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams; Self-starter, with strong business acumen and a customer-first mindset, capable of solving problems and building deep, meaningful relationships with customers and internal stakeholders; Demonstrates a focus on process optimization, service enhancement, and driving customer success; Passionate about learning, building solutions, and tackling challenges; Outstanding verbal and written communication skills, with experience working across multi-cultural, cross-functional teams

Benefits

Competitive medical, dental, and vision insurance; 401K plan; Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness; Parental leave programs; Paid volunteer days; Onboarding setup, including standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies