Supervisor #Cosmos Sport Θεσσαλονίκης ( Αγίας Σοφίας )

We are looking for a talented and passionate Supervisor for Cosmos Sport Store in Thessaloniki (Agias Sofias)! Being part of the store's Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

Provide managerial support and help maintain and improve the levels of customer service throughout your section; Provide assistance in the supervision of all staff while maintaining the standards of the shop floor; Deal with certain managerial processes on a daily basis as instructed by Store Management; Provide customers with excellent levels of Customer service; Deal with customer complaints and enquires, providing the best possible outcome; Ensure the personal appearance of sales staff is in line with company guidelines; Have an understanding of the Customer Service measuring programme; Ensure that targets are achieved and, where possible, exceeded; Monitor staff service levels in order to maximise store sales; Utilise in-store devices, making sure that the customer is offered the whole product range; Use reports to assist you in product placement of key selling lines; Attract, engage and motivate customers into making purchases in store by using the latest visual techniques; Provide assistance with the maintenance of standards on the sales floor; Keep stock clean and presentable at all times; Encourage personal progression throughout your store; Provide assistance with the induction and training of new starters; Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments

Requirements

Experience in equivalent position in Retail area (ideally in fashion, Retail Supervisor experience would be advantageous); Excellent Time Management skills; Strong verbal and written communication skills and interpersonal skills; Excellent use of English language and computer skills; Numerical and analytical knowledge to monitor KPIs; Passion for sports and fashion; Willingness to learn and tackle new challenges

Nice to have

Retail Supervisor experience

Benefits

Competitive compensation package & performance bonus; Career development opportunities & education programs; Enhanced academic advancement opportunities through university partnerships (discounts of up to 75% at the European University of Cyprus, up to €3,000 at UCLan, and up to 60% at Mediterranean College); Integrated health & well-being support for all employees, including free diagnostic tests at Euromedica diagnostic centres and access to a mental health platform; One day off under the "parents' day off" program for the first day of school; Generous employee discount in all brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores); Extras, discounts and perks (100+ extras)