Supervisor, Field Operations

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

The Supervisor, Field Operations coordinates and supervises a Minerals Trade site where inspection of client samples coming off of vessels is the main service we offer.

Responsibilities

Leads the team of Field Services Technicians: schedules daily work, trains employees, plans, assigns, and directs work.; Works alongside shift technicians to complete work for shift.; Serves as a first and primary line of contact with the customers in the field and the Branch Managers and Operations Managers.; Addresses customers’ complaints and resolves issues.; Provides technical advice and support to the Field Technicians.; Assists staff to carry out and complete tasks according to established work procedures.; Trains, motivates, provides guidance and monitors daily work of the team.; Schedules personnel as needed to ensure that all samples are properly sampled, received, identified, prepared, and analyzed in a timely manner, according to established work procedures.; Conducts regular employees’ meetings to inform staff on policies, procedures and performance issues, and share knowledge for development and improvement.; Works in partnership with other Technicians to solve client problems to ensure quality and customer satisfaction standards are met.; Ensures each Field Technician has sufficient information, resources and materials to do their job safely.; May also have Preparation or Laboratory responsibilities, as required by business needs.; Adheres to internal standards, policies and procedures.; Performs other duties as assigned.; Supervises a group of Field Services Technicians; Makes day-to-day decisions within group; Has some authority for personnel actions (scheduling work hours, training, and coaching)

Requirements

3+ years working in Industrial or Field settings; 1+ years of supervisory experience; Bachelor’s degree in science, Engineering, or Related field is an asset; TWIC card is required; Experience with bulk minerals cargo an asset