Talent Director, USA

Talentful is shaping the future of how high-growth companies build world-class teams. We partner with some of the fastest-scaling technology businesses to turn talent into a durable competitive advantage and help them win in the market by attracting, engaging, and retaining the top talent who accelerate growth. Mission of the Role: To lead, grow, and retain your portfolio of Enterprise client accounts through excellent delivery, strategic oversight, and team leadership — ensuring clients stay happy, successful, and scaling. As a Talent Director, you’ll be responsible for driving the performance and success of a portfolio of client projects through strategic leadership, strong project management, and high-impact team oversight.

Responsibilities

Lead a high-performing team of consultants across your client portfolio, ensuring delivery excellence and on-target performance; Own client success — measured by project outcomes, satisfaction scores (NPS and CSAT), and renewals; Act as a strategic hiring advisor to your clients, adding value beyond filling roles through insights, benchmarking, and proactive problem-solving; Build strong internal and external relationships, including regular collaboration with Sales, Marketing, and your vertical VP; Deliver key client touchpoints including QBRs, monthly insights reports, and advisory sessions; Conduct and oversee Talent Audits, market mapping, and hiring roadmap planning; Contribute to Talentful’s growth by identifying expansion opportunities within your accounts.

Requirements

Proven people leader — able to motivate, support, and drive performance in multi-level, multidisciplinary teams of 10+ people; Service mindset — experience working in a staffing firm, RPO or consultancy; Delivery excellence mindset — ensure teams meet hiring goals, uphold quality standards, and drive client experience; Commercially savvy — understand how to grow Enterprise accounts, retain clients, and contribute to revenue growth through renewals and expansions, with experience producing highly compelling RFPs; Strategic thinker — bring hiring insights and market intelligence that influence client roadmaps and C-level decisions; Exceptional client partner — build trust at all levels, from managers to executives; Influential communicator — comfortable leading QBRs, running advisory sessions, and handling complex stakeholder dynamics; Analytical and detail-oriented — use data (NPS, CSAT, performance metrics) to drive decisions and actions; Confident facilitator and presenter — comfortable running audits, workshops, and trainings for external stakeholders; Credible subject matter expert — stay current with talent trends, benchmarks, and best practices; Brand ambassador — represent Talentful’s ethos, voice, and consultative style in every interaction.

Benefits

Learning & development; Flexible working; Healthcare options; Wellness allowance contributions; Global co-working; Enhanced parental leave; Retirement plan