Team Lead Customer Success - Southern Europe

As a Team Lead Customer Success Southern Europe, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

Responsibilities

Leading, coaching, and developing a team of Customer Success Managers across Southern Europe, with a focus on the main markets of France and Spain (and other Southern European countries); Ensuring customers successfully go live and continue to see measurable value from Constructor's product; Building and enabling your team to build trusted relationships across complex enterprise organizations; Translating technical concepts, product capabilities, and performance data into clear business value; Implementing and iterating on scalable processes and best practices to support team growth; Acting as an escalation point for complex customer challenges and leading from the front when hands-on engagement is required

Requirements

French is a must; Based in EMEA, ideally in Southern Europe; At least three years leading teams, with a minimum of three direct reports; At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role; Experience building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives; Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs; Strong influencing and stakeholder-management skills, including the ability to create momentum without direct authority; Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment

Nice to have

Additional languages; Experience in ecommerce, digital commerce, search, product discovery, or a related field

Benefits

A competitive compensation package including stock options; Fully remote team - choose where you live; Work from home stipend; Apple laptops provided for new employees; Training and development budget for every employee, refreshed each year; Parental leave for qualified employees; Work with smart people who will help you grow and make a meaningful impact; Diversity, Equity, and Inclusion at Constructor