Team Leader - Clean Express Auto Wash

Clean Express Auto Wash, part of Express Wash Concepts, is seeking a Team Leader to support the site's facility and operations responsibilities, deliver outstanding customer service, boost sales growth, and uphold stringent quality standards. The company offers a path to growth, with opportunities to advance from Team Leader to leadership roles and beyond.

Responsibilities

Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader; Greet customers with long-lasting first impressions; Educate customers about the benefits of the Unlimited Wash Club; Actively engage with customers pre/post wash for 100% satisfaction; Maintain quality assurance through accurate Quality Control checks; Lead the team in achieving and sustaining high-quality service; Address customer escalations calmly and effectively; Operate basic retail equipment and understand the wash process; Drive team performance to exceed service standards; Foster a positive and collaborative team environment; Perform other related duties as required and assigned

Requirements

High school diploma or equivalent, or current enrollment; Ability to work flexible hours, including weekends; Positive attitude, willingness to take direction, and a professional appearance; Follow safety guidelines and wear the required safety equipment; Aspire for excellence in all tasks, consistently setting an example through leadership; Maintain a professional appearance in accordance with appearance guidelines; Exceed expectations and uphold accountability in all responsibilities; Demonstrate flexibility in working hours, including weekends; Required to stand and move throughout the site for the entire shift; Ability to work on your feet for an entire shift in a fast-paced environment; Ability to work outside in all weather conditions; Ability to lift 25lbs

Nice to have

Previous sales or customer service experience

Benefits

Continuous training; 401k plan with a company match of up to 4%; Unlimited Wash Club Membership; Supplied uniforms; Paid vacation as outlined in the Employee Manual; Educational reimbursement