Team Member

Hands-on, fast-moving Associate position on the lot, in the tunnel, and at the vacuum station. The role involves guiding guests through the wash experience, keeping the site running at full speed, and physical work with a visible result every shift. Associate roles are where Whistle Express site managers often start.

Responsibilities

Provide excellent customer service with a friendly and professional attitude; Support sales and membership growth through consistent processes and knowledgeable guidance; Assist with member sign-ups, changes, and account management; Follow company policies related to pricing and discounts; Follow safety procedures and maintain a clean, organized wash area; Assist with vehicle preparation, including identifying preexisting conditions; Operate wash equipment safely and efficiently; Communicate effectively with team members and management regarding operational issues; Engage with customers professionally to ensure a positive experience and encourage Google reviews; Manage member accounts, including cancellations, plan changes, and overall member experience (CX); Stock and organize detail centers to maintain accessibility and inventory accuracy; Empty trash cans regularly and maintain clean work areas; Maintain vacuum stations by checking for clogs and emptying canisters; Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks; Maintain professional conduct and adhere to uniform standards at all times; Perform opening and closing duties to ensure smooth operations; Clean and maintain the tunnel to ensure safety and operational efficiency; Prepare towels and other necessary materials to support daily operations

Requirements

Take ownership and don't leave things half done; Be curious and work out problems before asking for help; Bring positive, team-first energy; Be physically active and comfortable working outdoors in all kinds of weather

Benefits

No experience required; 60-day structured certification program from day one