Technical Support Engineer II

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions. This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction. This position reports directly to the Technical Support team manager. This role includes participation in a shared on-call rotation, which may require availability outside standard business hours, including evenings, weekends, and holidays, to support production issues and escalations.

Responsibilities

Provide post-sale technical support to customers and partners; Assess and document reported customer issues; Formulate and communicate resolution plans; Gather necessary information and resources; Investigate and reproduce case scenarios; Provide clear customer responses and document corrective actions; Participate in a shared on-call rotation to support production issues and escalations

Requirements

1-2 years of proven relevant professional experience as a technical support agent or its equivalent; In depth knowledge and experience in at least some of the following: IT and System administration, Networking and data transport and encryption, Cloud infrastructure, Machine, network and services virtualization, Security concepts and methodologies; Troubleshooting and problem deconstruction; Strong written and verbal English communication skills; Ability to work diverse, international, customer and team environments; Trustworthy, self-motivated, and reliable; Accountability, transparency, and ownership; Desire to work in a dynamic and challenging environment; Organized and methodological with great attention to detail

Nice to have

Relational databases and SQL language proficiency; .NET applications experience; Ability to communicate technical concepts at a professional level in multiple languages; Prior or current security clearance

Benefits

Meaningful bonus program; Competitive salaries; Healthcare insurance; Pension/retirement matching; Comprehensive life insurance; Employee assistance program; Time off plans; Paid company holidays; Career progression