Tier 3 Technical Support Engineer - Network Management Systems

We are seeking an experienced Tier 3 Technical Support Engineer to design, implement, monitor, and optimize network management systems. The role involves ensuring high availability, performance, and reliability of telecom or enterprise networks through effective use of NMS platforms and tools.

Responsibilities

Deliver Tier 3 technical support for advanced network management systems and SW applications to global customers and internal teams; Develop dashboards, reports, and KPIs to track network health; Escalate issues to Ceragon developers teams; Implement automation scripts and workflows to improve efficiency; Support software upgrades, patches, and system enhancements; Ensure compliance with security and operational standards; Collaborate with internal and external technical teams throughout all project phases: presales, design, training, implementation, and operation; Train and mentor Ceragon's global technical teams to enhance their knowledge and capabilities; Travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing

Requirements

5+ years of experience in technical support, technical account management, or presales roles; 5+ years of experience in network operations or NMS environments, including hands-on experience with NMS Windows and Linux (RedHat) platforms; Understanding of OSS architecture and integration; Strong background in Layer 2/Layer 3 networking; Team player, with proven experience working with global, cross-functional teams; SQL Database and container/docker platform; Fast learner with the ability to work independently and in a team; Excellent communication skills in English

Nice to have

CCNA, CCNP or equivalent; Degree in Electronics, Communications, or Computer Engineering; Experience with microwave radios installation, operation, and maintenance; Customer-oriented and focused; Solution-oriented

Benefits

Generous monthly benefit budget (flexible benefits, e.g., meal vouchers, additional private insurance); Private medical subscription: Priority Plus at Regina Maria; Special bonuses for life's milestones, including additional paid days off and financial support; Additional vacation days that increase with tenure; Additional time off for health care needs (5 days of sick leave/annually); A day off for your birthday and a birthday gift; Compensation days for public holidays that fall on weekends; Extra vouchers/gifts for special events (Easter, 1st of June, 8th of March, Christmas); Bookster; Glasses allowance (up to 500 RON); Central location on Calea Victoriei and parking facilities