Trade Support Operations (IT Support)

As a Trade Support Specialist in our Amsterdam office, you will play an important role in supporting our global trading operations as we continue to expand our presence in Europe. You will work closely with experienced traders and technology teams across the firm, helping ensure the reliability and performance of our trading systems. This is a hands-on role for a hardworking, self-motivated individual who enjoys solving problems, works well under pressure, and takes ownership of technical and operational challenges in a fast-paced trading environment. You will gain exposure to exchange-traded financial markets, trading infrastructure, and the technology that supports our business.

Responsibilities

Provide first- and second-line technical support to traders and employees across the firm; Perform real-time monitoring and support of trading applications, with secondary responsibility for monitoring technical infrastructure; Monitor proprietary applications, exchange connectivity, and trading systems, identifying, investigating, and escalating issues as appropriate; Troubleshoot technical and operational problems to minimize disruptions to trading activities; Develop an understanding of trading workflows, exchange operations, and the trade lifecycle to support effective problem resolution; Identify opportunities to improve monitoring, troubleshooting, and support processes through automation, AI, and other technologies; Communicate effectively with traders, technology teams, and other internal stakeholders across the firm

Requirements

University degree; 2 or more years of relevant work experience; General understanding of Windows and Linux operating systems; Basic SQL knowledge; Interest in financial markets and trading technology; Strong analytical and problem-solving skills, with the ability to prioritize effectively in time-sensitive situations; A proactive, self-starting approach and willingness to take ownership of issues; Strong communication skills and the ability to collaborate across technical and non-technical teams; Ability to occasionally lift or move IT equipment weighing up to 25 kg, where appropriate and in accordance with safe handling procedures; Willingness to work an early schedule, with occasional flexibility outside regular hours to support global trading operations; Willingness to travel occasionally to our Chicago headquarters for training and collaboration; Excellent written and verbal communication skills in English

Nice to have

Familiarity with Python, PowerShell, or other automation tools; Familiarity with exchange-traded products, trading systems, or trade lifecycle processes

Benefits

Health insurance reimbursement; Pension; Annual performance-based bonus determined by company's overall financial performance and individual contributions; Health club membership reimbursement; Generous vacation time (25-day accrual in first full calendar year of employment; prorated accrual in initial year); Social events including team dinners and company parties; Charitable giving and company matching opportunities; Casual, relaxed dress code; Located in a major Amsterdam business district with excellent transportation connections