Trust and Safety Analyst (Contract)

As a Trust & Safety Analyst, you know how bad actors behave and have the knowledge to keep our players safe from exploitation, toxicity, and harm. You will help maintain a safe and welcoming environment for our players by assisting with the day-to-day enforcement of our safety policies and workflows, so that our game environments remain a safe space for everyone to enjoy.

Responsibilities

Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy; Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content; Document case details accurately to support safety investigations and internal reporting requirements; Compile and submit reports of illegal harms to NCMEC / law enforcement; Respond directly to players appealing their bans, sanctions, and other moderating action(s)

Requirements

1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations; Significant understanding of sensitive player issues, digital privacy rights, and online safety practices; Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines; Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures; Strong analytical, written, and verbal communication skills; Excellent attention to detail and problem-solving skills; Applicants must be authorized to work for any employer in the U.S.

Nice to have

SaaS Customer or Player Support experience; Trust and Safety Moderation Experience; Familiarity with Helpshift and/or Jira; Actively play Sky: Children of the Light