Urgent Care Medical Assistant

Banner Health is committed to making a difference in people's lives through excellent patient care. Our Urgent Care clinics provide convenient, accessible, and compassionate care to patients in need of immediate medical attention. The Medical Assistant supports the delivery of high-quality, patient-centered care within Banner Health Urgent Care. This position is responsible for assisting healthcare providers with clinical procedures, patient assessments, and administrative duties to ensure efficient operation of the clinic. The incumbent will be required to float to other Banner Health Urgent Care clinics within the surrounding area based on operational needs. Full-time position working three (3) 12-hour shifts per week with a variable schedule.

Responsibilities

Prepare patients for exam and treatment by taking and recording vital signs, symptoms, and other necessary measurements, and recording chief complaint; Document pain scores as appropriate and report changes in patient condition to the clinician; Assist providers with exams and minor in-office procedures, including blood pressure, respiration, heart rate/pulse, temperature, phlebotomy, ear irrigation, and EKGs; Act as chaperone as needed; Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling; Communicate test results to patients; May administer medications per established policies; Provide clerical support, complete medical records, and provide accurate billing information; Maintain a clean, functional environment, including cleaning and disinfection of equipment and exam rooms; Order supplies and stock patient care areas; Manage medication ordering and expired medications/equipment and recalls; Communicate effectively with internal and external customers; Complete onboarding and orientation activities, including simulation training

Requirements

High school diploma/GED or equivalent working knowledge; Completion of a Banner approved medical assistant training program that also meets state defined regulations; Active Medical Assistant Certification (RMA, CMA, CCMA, or NCMA); BLS certification required upon hire; Strong computer skills, including the ability to work with medical software; Exceptional interpersonal and communication skills; Ability to manage multiple changing priorities in an effective and organized fashion; Availability to work any day of the week, including weekends, holidays, and rotating shifts; Willingness to float to other Banner Health Urgent Care clinics within the surrounding area

Nice to have

Experience with office medical procedures and treatments; Knowledge of insurance, managed care operations, EMR and scheduling software; Additional related education and/or experience

Benefits

Investment in professional growth, training, education, and career development; 12 months from hire date for uncertified Medical Assistants to obtain national certification