Venue General Manager

As the General Manager you will be responsible for the overall leadership, commercial performance, and operational excellence bringing together independent food traders, high-volume hospitality, events and community-driven experiences in the heart of the new town of Brabazon. You will input from conception through to operational delivery, a great opportunity to make a real difference in one of the most exciting projects in the Southwest. The role combines strategic leadership with highly visible operational management the senior on-site leader, balancing hospitality standards, operational delivery, stakeholder relationships, and team culture within this fast-paced, high-footfall environment.

Responsibilities

Provide overall leadership and direction across multiple hospitality outlets including bars, restaurants, cafés, events and community spaces; Create a positive, inclusive, and high-performance team culture; Curation and delivery of a packed events programme, from regular locally delivered performances to encourage consistent foot fall, sports fan zone experiences through to large-scale live and high-profile events; Support live activations, brand partnerships, and seasonal campaigns; Build strong relationships with independent food traders, acting as primary operational partner and support; Engage with local charities, small business and communities, to ensure the venue is supporting local; Ensure compliance with licensing, health & safety, and regulatory requirements; Maintain exceptional service standards aligned with premium guest and client expectations; Lead from the front during peak trading and major events while ensuring consistent operational execution; Hold accountability for site-level financial performance including revenue, labour, and controllable costs; Ensure operational readiness for special events and peak trading periods; Full ownership of venue-wide P&L, forecasting and financial performance; Driving profitability through smart programming, cost control and commercial innovation; Reporting performance across all revenue streams; Ensuring compliance with leases, management agreements and contracts

Requirements

Experience as a General Manager or Senior Operations Manager within hospitality, food halls, events venues, stadia or high-volume restaurants and pubs; Experience managing complex, multi-outlet environments with a range of stakeholders; Strong commercial and financial acumen; Full ownership of venue-wide P&L, forecasting and financial performance; Driving profitability through smart programming, cost control and commercial innovation; Clear communication of reporting performance across all revenue streams to a range of stakeholders; Ensuring compliance with leases, management agreements and contracts; Proven leadership of large operational teams, demonstrating the ability to lead, innovate and create a positive workplace culture in line with BaxterStorey values; Excellent problem-solving and decision-making skills under pressure; Personal Licence Holder and ability to act as DPS if required (or willingness to undertake)

Nice to have

Experience working with independent operators or multi-brand environments

Benefits

28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app (high street shops, holidays & cinema); Wellbeing hub; Access to employee assistance programme; Cycle to work scheme