Vertragsmanager TIGER (m/w/d)

Airbus Helicopters is looking for a Support & Services (S&S) Contract Manager to be part of a multicultural and transnational team. At the Donauwörth site, located on the banks of the river Danube, helicopters are developed from the initial idea to the airworthy product.

Responsibilities

Management and follow-up of complex and international S&S Contracts including customer relationship and monitoring of progress; Lead and perform contract updates and amendments in the international context with OCCAr; Manage and lead contract commitments and budget constraints while ensuring customer satisfaction; Develop a partnership with the customer to sustain and enhance business; Contract management, execution and coordination of complex and international contracts; Ensure profitability by actively managing budgets and reducing financial claims caused by non-performance (on-quality, on-time); Ensure support and contract fulfilment by on-time, on-cost and on-quality delivery of deliverables and services, responsible for profit and loss as support contract manager; Animate and build relationships between disciplines (Tech.Data, Engineering and ILS Management); Lead offers strategy and validate the S&S part for complex offers; Act as focal point for S&S contractual topics towards customers and internal customers; Representative within S&S as well as customer conferences and meetings for area of responsibility; Animation and management of in-service support activities with related business functions, including continuous improvement of in-service processes; Monitoring of KPIs and management of root cause analysis to launch improvement initiatives; Project, risk and opportunity management within S&S Contracts execution

Requirements

Bachelor or master's degree in Aeronautical Engineering or Business Administration (with technical basic knowledge on H/C); Experience in project management, financial/economic controlling and risk assessment; Good knowledge of ILS and in-service support and customer services; Very experienced with customer support processes in an international context; Positive energy, autonomy and creativity to solve problems; Change management skills to influence and push change; English language skills: business fluent

Nice to have

Particular focus on defence helicopters; Knowledge of ILS and in-service support

Benefits

Attractive remuneration and individual additional benefits, such as company pension schemes, mobility offers (e.g., bike leasing), corporate discounts with partner companies; 30 days of annual leave based on collective agreement (35-hour week); Flexible working hours (flextime), mobile working, part-time options, job sharing, sabbatical opportunities; Excellent professional development opportunities and international, group-wide career perspectives; On-site company doctor; comprehensive health programs (sports courses, preventive care, etc.); Canteen and cafeteria; Local childcare facilities at selected locations; Diverse environment with more than 140 nationalities