Veterinary Client Service Representative

We're looking for a Client Service Representative (CSR) full-time position, who can keep the front desk running smoothly while making every pet parent feel welcome, heard and cared for.

Responsibilities

Greeting pets and their humans like VIPs; Answering phones, scheduling appointments, and keeping the day on track; Helping pet parents with questions, check-ins, payments and updates; Managing records, messages and all the little details that keep the clinic running smoothly; Supporting the medical team so appointments flow efficiently; Keeping calm during busy moments and helping stressed pets (and humans) feel comfortable; Being the friendly face people remember when they walk through the door

Requirements

Love animals and people; Have strong customer service skills and a positive attitude; Can juggle multiple tasks without getting overwhelmed; Communicate clearly and professionally; Are dependable, organized and team-oriented; Learn new technology quickly; Bring good energy, kindness, and common sense to work every day

Nice to have

Have veterinary, medical office or reception experience; Know your way around scheduling software and phones

Benefits

Benefits that start day one of employment; Flexible scheduling; Generous pet discounts; Competitive pay; Employee perks; Opportunities to learn and grow in veterinary medicine