WPN Application Specialist (Contract)

This is a contract role focused on reviewing and approving applications rather than ongoing store coaching. The specialist helps new stores get approved quickly and accurately so they can open their doors to players sooner. This is a temporary assignment with a 6-month duration, provided through an external staffing agency (Workwell), with the successful candidate employed by Workwell as a W2 employee.

Responsibilities

Review WPN retailer applications, account updates, and ownership transfers for North America; Approve stores that meet WPN standards and flag those that need a closer look; Keep retailer records accurate and complete in internal systems; Follow the review process and report unclear steps; Identify common application patterns, such as missing information, and share them with the team

Requirements

Experience reviewing applications, or a background in retail, partner operations, or customer service; Strong judgment and ability to apply clear guidelines consistently; Clear and friendly written communication; Genuine care for getting the details right

Nice to have

Knowledge of Wizards games or the tabletop gaming community; Experience with tools such as Salesforce or Smartsheet

Benefits

Medical; Dental; Vision; Health savings accounts; Employee assistance program; 401(k) retirement plan; Paid sick leave; Paid time off and holiday pay