Account Manager (f/m/d)

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our Customer Success team is seeking an Account Manager/Customer Success Manager (f/m/d). You will focus on and work closely with customers in our Dutch market to improve processes and develop innovative strategies in order to maximize value and enhance their experience using the Moss product. This role is 4 days a week onsite in our Amsterdam office.

Responsibilities

Drive customer engagement through building and nurturing value-creating and scalable relationships; Upsell by identifying new business opportunities and product and feature optimisation initiatives to increase value for existing accounts; Measure success and provide data insights using KPIs such as spend engagement, SaaS uplift and renewals; Act as Product ambassador by compiling and communicating client feedback and advising on current and future product features; Thrive for process excellence by designing and delivering client journey touchpoints that increase customer satisfaction and long-term retention

Requirements

Proven experience in a commercial customer-centric proactive role, ideally in a B2B setting; Prior experience with upselling products and product features to existing customers; Fluent in both Dutch and English; Customer obsessed; Commercially minded; Clear communicator; Analytical mindset; Methodical multi-tasker

Benefits

Attractive compensation package, including company stock option plan; Top-of-market compensation package, including equity; Annual learning budget; 600 EUR/GBP Learning & Development Budget; Financial support for public transport; Generous pension plan; 1 month work from abroad; 20 days work from abroad; Vibrant offices with weekly breakfasts and Friday demos