Affidavit Specialist

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. We are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Responsibilities

Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes; Develop and maintain a strong understanding of customer-specific business rules and requirements to ensure timely and accurate processing; Ensure work is completed in accordance with established business requirements, procedures, and company standards; Review work for accuracy and completeness and take appropriate action to resolve missing or incorrect information prior to completion; Identify and escalate complex requests, processing issues, or potential SLA risks to the appropriate team member or leadership; Provide exceptional customer service to citizens and clients; Process requests received from internal operational and support teams as required; Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations; Maintain accurate documentation and records related to completed work and correspondence

Requirements

High School Diploma or Equivalent; Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel); Data Entry 40 wpm; Strong communication, both verbal and written; 1+ years of data entry experience required; Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues; Make sound decisions and accept / act upon constructive feedback; Adhere to professional behavioral expectations and the ability to work well with different groups and departments; Must be able to communicate effectively in the English language; Must be able to operate effectively and reliably in office and/or at home; Drug Test, Background Check and Fingerprint are required; Capable of sitting or standing for extended periods; Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shifts)

Nice to have

Bilingual in English and Spanish