Business Support Services Team Leader

We have an exciting opportunity for an experienced Team Leader to join us and manage the Business Support Services Housing Management team in our Leeds office. In this role, you will lead, develop and coach the team. You will also build excellent relationships with our lawyers in the Housing Management team, with the aim of delivering an outstanding administrative support service to the firm. The working hours are 36.25 hours per week Monday to Friday, between the hours of 8am and 6pm. Our office is based in central Leeds, and this role offers hybrid working. Occasionally, you may be required to travel to our other offices in Birmingham, Bristol and London.

Responsibilities

Oversee the day to day running of the team; Build relationships with our lawyers to understand the work and proactively prioritise tasks; Encourage an excellent customer service environment, ensuring that our processes reflect this; Coach and develop the team, including performance reviews, setting objectives and regular one to ones; Recruit and train new team members; Work closely with the Business Support Services Manager, Operations Manager and HR to develop policies and procedures relating to operational processes, compliance, performance and attendance; Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice; Play an active role in supporting business change taking place across the firm, and participate in relevant projects; Ensure equipment is properly maintained; Have a working knowledge of health and safety and compliance requirements

Requirements

Fair and supportive management style; Effective and professional communicator at all levels, both written and verbal; Able to build strong working relationships with the team and wider firm; Self-motivated, with the ability to lead by example; Ability to manage and support change; Excellent attention to detail; Knowledge of administrative processes such as printing, scanning, electronic filing and post; Experience working within a customer service environment

Benefits

A minimum of 25 days holiday (plus the option to buy up to an additional 5 days); Discretionary bonus scheme; Generous pension scheme; Private medical insurance through Vitality; Biennial private health assessment through Nuffield Health; Life assurance; Access to Employee Assistance Programme; Cycle to work scheme