Design Operations Lead

As a Design Operations Lead you will support the day-to-day operations of Gen's global product design organisation. You will work alongside product designers, researchers, design leaders, and cross-functional partners to improve the workflows, tools, and systems that help teams do their best work. You will bring structure to planning, delivery, handoffs, reviews, and team rituals. By making ways of working clearer and easier to scale, you will help the design organisation operate with greater visibility, consistency, and focus and help teams deliver better outcomes for our customers.

Responsibilities

Drive and facilitate core planning and collaboration cadences, including sprint planning, milestone reviews, retrospectives, and design critiques; Identify and implement workflow and process improvements, including automation, documentation, and tooling strategies that improve visibility and reduce friction; Partner with design leads to create clear timelines, milestone plans, and delivery checkpoints that support accountability and informed decision-making; Own and evolve project-tracking systems such as JIRA and Figma ensuring they remain useful, current, and aligned to team needs; Maintain team documentation, briefs, review records, and other operational resources so that information is easy to find and act on; Create structure around design handoffs, stakeholder reviews, and team rituals to empower designers and improve cross-functional collaboration; Support continuous improvement through feedback loops, retrospective facilitation, and structured iteration on processes and ways of working

Requirements

A degree or equivalent practical experience in design operations, UX, project or programme management, business, or a related field; 5-7 years of experience in design operations, UX programme coordination, project management, or a related role; Experience supporting a design, research, product, or similarly collaborative team in a complex organisation; Experience improving workflows, planning cadences, documentation, or operational systems; Experience working with modern design and delivery tools, including Figma, JIRA, ClaudeCode; Strong communication and collaboration skills, with the ability to work effectively across teams and levels of seniority; Excellent organisation and attention to detail, with the ability to manage multiple priorities and follow through on commitments; Strong planning, facilitation, and project coordination skills; Ability to analyse how work gets done, identify friction, and turn improvements into practical, repeatable ways of working; Confidence learning and managing tools, systems, and documentation practices that support design teams

Benefits

Company-paid private medical insurance; Dental and vision benefits; Access to mental health and wellbeing support through Employee Assistance Programme (EAP); Group Personal Pension Plan with auto-enrolment for eligible employees; Opportunity to purchase Gen stock through Employee Stock Purchase Plan (ESPP); Unlimited Paid Time Off available once statutory annual leave has been used; Company holidays and a range of leave options; Tuition Reimbursement up to £5,150 per calendar year for job-related accredited courses; Wellness Reimbursement up to $450 per year for fitness-related expenses; Sustainability Allowance of $500 annual sustainable home improvement allowance; Access to adoption assistance, family support services, legal assistance plans and exclusive employee discounts