Engagement Manager

Pogo is hiring its first Engagement Manager to own client relationships from signed deal to growing partnership. The role involves being a trusted partner to enterprise clients, running end-to-end research engagements, and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role where the successful candidate will set the standard for how Pogo delivers, what great looks like, and how the client service model scales.

Responsibilities

Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion; Run research engagements end-to-end: scoping studies, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives; Act as trusted advisor to clients on strategic questions and study design; Partner with the GTM team on renewals and expansion within accounts; Channel customer feedback into product and engineering to shape the product roadmap; Build playbooks, templates, and repeatable motions to scale the client model

Requirements

2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment; Structured thinker who can frame messy client problems and design research approaches; Exceptional communicator who writes and presents with clarity and confidence and earns credibility with senior stakeholders; Genuine curiosity about consumers and insights work; High-ownership operator who drives engagements without waiting to be told what to do next; Highly organized, able to juggle multiple client engagements simultaneously; Low ego and team player who cares more about outcomes than credit; Fast learner who adapts quickly to new clients, industries, and problem spaces; Uses AI tools to work smarter

Nice to have

Primary consumer research experience, whether qualitative or quantitative

Benefits

Unlimited PTO; Minimum 20 days vacation policy; Flexible schedule