Enterprise Service Management (ESM) Transformation Director

The Enterprise Service Management (ESM) Transformation Director is a commercially accountable growth leader responsible for building pipeline, winning strategic transformation engagements, expanding enterprise accounts, and achieving revenue and margin objectives across Valiantys' transformation portfolio. The role combines enterprise sales leadership, market activation, strategic offering enablement, and client delivery excellence. The Director will act as a trusted advisor to CIOs, CTOs, COOs, CHROs, CFOs, and business-function leaders seeking to modernize service delivery across the enterprise. Location: This role can be located in Canada or in the United States. We offer a flexible remote working policy.

Responsibilities

Own the ESM transformation portfolio across assigned strategic and enterprise accounts, including qualified pipeline, bookings, revenue, margin, client outcomes, satisfaction, and growth; Partner with Sales Account Executives to identify, qualify, and prioritize ESM opportunities, including new-logo acquisition and existing-account expansion; Serve as the Transformation Consulting lead from opportunity identification through executive alignment, solution shaping, proposal, negotiation, and close; Co-develop and execute account strategies; Build trusted relationships with executive sponsors; Identify market needs and create repeatable ESM transformation propositions, offer definitions, value cases, and proof points; Shape propositions connecting ITSM with enterprise service management across functions; Co-design and deliver end-to-end ESM transformation frameworks; Lead solutioning for complex pursuits; Help clients define target states, phased roadmaps, investment cases, governance models, and success criteria; Establish approaches to service-management data, controls, integration, security, compliance, and operating-model sustainability; Co-develop and execute go-to-market strategy for the ESM transformation portfolio; Equip Account Executives with messaging, case studies, and commercial plays; Lead executive briefings, workshops, QBRs, and joint campaigns; Build partner-led motions with Atlassian and complementary technology providers; Act as senior client relationship and value-realization leader; Partner with Engagement Directors, engagement managers, and delivery teams on execution, governance, risks, and escalations; Connect transformation activity to measurable outcomes

Requirements

10+ years in consulting, professional services, enterprise technology, or service-management roles; at least 5 years in client-facing leadership such as Client Partner, Engagement Director, Transformation Director, or equivalent, including significant enterprise sales or commercial leadership experience; Commercial leadership experience scaling consulting offerings and go-to-market plays, leading multi-million-dollar portfolios, and managing complex pursuits; Enterprise Service Management expertise with a proven track record designing or leading service-management transformations across IT and at least one business function; Strong ITSM and service-management foundation (incident, request, problem, change, knowledge, asset and configuration management, service-level management, reporting, continual improvement, service governance); Practical experience with enterprise workflow and service-management platforms, preferably Jira Service Management, Assets, Confluence, Atlassian Cloud, integrations, and automation or reporting; AI-enabled service management experience; Leadership and influence: ability to develop high-performing teams, align cross-functional stakeholders, communicate with executives, and sell consultatively; Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field; advanced degree a plus; Legally authorized to work in Canada or the United States without current or future visa sponsorship

Nice to have

Experience with ServiceNow and within the Atlassian ecosystem (Jira Service Management, Assets, Confluence, Atlassian Cloud, Rovo, related integrations); ITIL 4, ITSM, COBIT, VeriSM, or equivalent service-management certification; Experience leading enterprise-wide shared-services, employee-service, or business-function workflow transformations across HR, Finance, Legal, Facilities, Procurement, or similar functions; Experience developing service catalogs, operating-level agreements, service-level objectives, experience measures, governance models, and service-performance dashboards; Experience scaling AI and automation capabilities in regulated or complex enterprise environments, including responsible AI governance, knowledge management, and integration architecture; Established network within Atlassian, AWS, Azure, or other partner organizations and experience creating joint go-to-market motions; Prior P&L ownership in consulting or systems integration

Benefits

Competitive compensation with an annual performance-based bonus; Comprehensive Health Insurance; 401(k) with Company Match; Generous Paid Time Off (4 weeks per year, plus public holidays); A flexible remote work policy; A multicultural and international team environment; Necessary time and budget for training and skill development