Executive Director of Licensing Services

The Licensing and Standards Division of the New York City Taxi and Limousine Commission (TLC) is seeking an experienced candidate for Executive Director to oversee the Division's application processing teams (Driver Licensing, Vehicle Licensing, and Base/Business Licensing), the Fitness Review Unit (background investigation unit), and the Division's Quality Assurance/Compliance Unit. The candidate will lead continuous improvement, use data to make decisions, manage unit-related projects, and attend meetings onsite and offsite to represent the Division and/or the agency. Proposed salary will be determined based on experience and preferred skills of the selected candidate.

Responsibilities

Create plans for efficiency and identify and implement improvement projects; Find and recommend processes to be automated and provide assistance and guidance; Establish performance standards; Train, mentor, and coach staff and supervisors; Track performance evaluations; Review and respond to high-priority correspondence; Facilitate collaborative meetings; Conduct presentations; Attend and present at Commission hearings; Assist with creating SOPs; Coordinate with sister agencies and departments on best practices; Oversee the Division's application processing teams, the Fitness Review Unit, and the Quality Assurance/Compliance Unit; Drive targeted and strategic transformation across all processes

Requirements

Minimum of two years of director experience leading teams that process work and serve NYC customers; Experience streamlining processes, finding efficiencies, and leading continuous improvement; Ability to use data to make decisions; Proven track record in cross-functional project management; Ability to ensure compliance with rules and regulations

Nice to have

Self-sufficient candidate who takes initiative to identify and address issues before they adversely impact operations; Works closely with staff and supervisors to provide guidance, support, and coaching