Facilities Coordinator

Netcompany is seeking a proactive and service-minded Facilities Coordinator to support the day-to-day delivery of effective, safe and well-functioning workplace operations. The role coordinates operational activities, suppliers, compliance documentation and financial administration in line with Group Facility Management standards, processes and templates. You will work closely with the Facility Manager and internal stakeholders to ensure consistent colleague and client experience. The role is hands-on and coordinating in nature; significant operational, compliance, supplier and financial matters are escalated to the Facility Manager.

Responsibilities

Coordinate day-to-day workplace operations and resolve operational issues in a timely and service-oriented manner; Coordinate planned and reactive maintenance and follow up on open actions through to completion; Liaise with landlords, managing agents, contractors and suppliers on operational matters; Support workplace onboarding and office events in cooperation with relevant internal stakeholders; Apply Group Facility Management standards, processes, templates and reporting requirements consistently; Coordinate contractors and third-party suppliers and follow up on service delivery, SLAs and KPIs; Monitor service issues and corrective actions and escalate significant performance or commercial matters to the Facility Manager; Support supplier reviews, procurement activities and contract administration in line with Group Facility Management processes; Manage purchase orders, invoice processing and expenditure tracking, ensuring that costs are correctly documented and allocated; Support budget follow-up and identify opportunities to improve service quality and value for money; Coordinate day-to-day Health & Safety activities in accordance with local requirements and Group Facility Management standards; Coordinate contractor inductions, permits to work, workplace inspections, DSE assessments and risk assessments, where applicable; Support incident and near-miss investigations and monitor agreed corrective actions through to completion; Review and maintain relevant contractor and compliance documentation, including RAMS and statutory records, where applicable; Maintain accurate documentation and evidence to support internal governance, audits and relevant ISO management systems; Maintain operational records and provide regular reporting on supplier performance, compliance, Health & Safety and expenditure; Prepare clear colleague communications relating to workplace operations, maintenance and Health & Safety; Build effective working relationships across Facility Management, HR, IT, Finance, Procurement and other business functions

Requirements

Relevant experience from Facilities Management, Workplace Operations, Office Management or a similar operational environment; Strong organisational and prioritisation skills, with a consistent focus on follow-up and completion; Experience coordinating contractors and third-party suppliers; Strong communication and stakeholder management skills; A proactive, practical and solution-oriented approach to day-to-day issues; Experience with purchase orders, invoice processing, expenditure tracking and operational reporting; Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint; Fluency in English; relevant local language skills may be required depending on the office location

Nice to have

Experience supporting Health & Safety compliance in an office environment; Experience with SLAs, KPIs, supplier reviews or contract administration; Experience supporting ISO management systems or internal and external audits; A relevant Health & Safety qualification, such as IOSH Managing Safely, or willingness to obtain one

Benefits

25 days' holiday; Private Medical Health care via Vitality; Pension contribution; Life Assurance; Professional certifications supported as part of learning and development; Retail discounts across restaurants, supermarkets, travel, leisure activities and health and well-being services; Access to Employee Resource Groups; Netcompany Academy courses, seminars and certifications