Field Service Engineer in South Taiwan (home-based)

Our service engineers play an essential role at Anton Paar in ensuring long-term customer satisfaction. In this role, you will provide on-site services for Anton Paar products, including instrument maintenance, calibration, installation, repairs and training.

Responsibilities

Provide technical support, such as troubleshooting, repair, maintenance, or training for customers.; Coordinate and perform repairs, maintenance, and other technical services according to established procedures and standards.; Actively promote and sell service products to customers.; Perform pharma (re)qualifications for our instruments.; Collaborate effectively with cross-functional teams, such as Sales, Application Specialists, Administration and HQ Customer Support.; Perform administrative tasks in our CRM system to process all customer support activities correctly, such as creating RFQs, repair estimates, service reports and service confirmations.; Take responsibility for managing your personal stock of service parts and tools.; Complete and maintain all necessary Anton Paar service training certifications for your assigned product lines.; Travel regularly to customer sites in Taiwan, mainly in the south. Support in Central or Northern Taiwan may be required when needed.

Requirements

Engineering degree.; Two years of experience in hardware support or repair work.; Experience in the scientific instrument business will be a plus.; Two or more years of experience in a customer-facing role, with exceptional customer service skills.; Strong technical, analytical and problem-solving skills.; Self-motivated, with good organizational skills.; Good communication skills in English.; A valid driver’s license.