Head of Solution Operations

Mistral provides full-stack AI solutions, from frontier models to developer tools, applications, and compute. The Solution organization turns customers' hardest problems into AI they own, run, and scale on Mistral. Solution Operations runs staffing and capacity planning across regions, the go-to-market motion by industry vertical and capability, delivery processes and tooling, the data behind decisions, and value and customer-success measurement, with hubs in Europe, North America, and Asia-Pacific. This is a build-the-1-to-10 role: taking a young, fast-growing function and turning it into the operating system that lets Solution scale from hundreds to thousands of people.

Responsibilities

Own the Solution operating system end to end, from pre-sales to post-sales, including a single source of truth for people, projects, and opportunities, the Solution tooling stack, and safety, security, and compliance; Industrialize delivery and vertical playbooks, staffing frameworks, and the value and ROI methodology into reusable assets and drive their adoption in every geography; Build the global operating model across EMEA, the US, and Asia-Pacific with full-stack regional operators; Own capacity planning and forecasting, skills-to-project matching, time-to-staff, utilization, and bench health across all geographies; Stand up delivery-outcome measurement and customer-satisfaction systems and run the feedback loop into product requirements and reusable IP; Build internal tools, agents, and automations that remove manual work from planning, staffing, reporting, and delivery follow-ups; Hire, mentor, and develop program leads and regional operators, and build the hiring plan for the next phase; Partner across functions with Solution leadership, regional Sales leadership, Product and Engineering, RevOps, and Talent Acquisition, and bring executive judgment on where to invest, slow down, or say no. Lead a team of program leads and regional operators across three continents and work as a business partner to Solutions leadership

Requirements

Extensive leadership experience, with demonstrated impact building and leading teams or functions in a fast-scaling environment; A track record of industrializing something handcrafted but working: processes, systems, and teams that scaled an order of magnitude without losing what made them work; The ability to bring structure to ambiguity and drive complex, cross-functional initiatives from strategy through execution; Hands-on and biased toward action; Data-driven and AI-fluent: builds the internal tools, automations, dashboards, and AI workflows they rely on; Global operating range: works naturally across geographies and cultures, with executive presence to hold a room with C-level stakeholders and the credibility to challenge senior leaders; Stakeholder management: aligns competing priorities and drives decisions without formal authority; Fluent in English

Nice to have

Experience in enterprise software, AI, or deep-tech delivery, or top-tier strategy consulting on complex technical transformations; Experience operating at global scale across EMEA, the US, and Asia-Pacific; Hands-on experience building AI-native operations: automating workflows with LLMs and agents; MBA or advanced degree preferred

Benefits

Healthcare coverage; Parental leave; Retirement plans; Relocation support; Wellness programs; Meal and transportation allowances; Other location-specific perks (benefits vary by country)