Implementation Specialist

As an Implementation Specialist at Hawk, your responsibility is to transform customer requirements into a functioning solution that helps them achieve their business objectives around transaction monitoring, customer screening and fraud detection, alongside cutting-edge AI technologies. You start with a signed contract and support the customer until go-live.

Responsibilities

Gather and analyse the customer's AML, fraud and screening requirements and advise on best-practice configuration; translate policies, screening algorithms, regulatory requirements and risk factors into Hawk's setup, covering rules, screening, customer risk rating and workflows; lead technical deployment and integration with customer systems via API or batch mechanisms; support customers through testing, UAT and sign-off, troubleshoot issues and support transition to production; deliver training to customer teams from functional and technical standpoints; plan and run implementation from signature to go-live on time and within scope, with documentation and stakeholder updates; be the first point of contact for implementation questions and issues; work with Customer Value Partners and bring customer feedback and gaps to Product, Development and GTM; document every configuration decision and its reasoning; manage each implementation task and its success as an outcome owned through go-live

Requirements

6+ years in implementation consulting or solution consulting; at least 3 years hands-on implementing AML, fraud or screening solutions; subject matter expertise in AML and compliance, including typologies, patterns and regulatory expectations; ability to discuss and defend a rule set with an MLRO; hands-on data skills in SQL, APIs, CSV, JSON and data modelling; familiarity with SWIFT MT, ISO 20022, SEPA and card data formats; integration literacy with APIs, JSON payloads, SFTP configurations and SSO; proven track record of taking complex implementations to go-live on time, ideally several in parallel, with banking or financial institution customers; stakeholder alignment and expectation management; ability to explain complexity simply in writing and in person in fluent English; degree in computer science, information systems, engineering, finance or a related field, or equivalent practical experience

Nice to have

Business-fluent German, for working with DACH customers; CAMS (or equivalent) certification, or time spent in a second-line compliance or MLRO team; builds constructive relationships with customers and stays calm under pressure; builder mentality, working independently and bringing structure to ambiguity; resourceful problem-solver who investigates unknowns and tests system behaviour; manages expectations proactively and flags timeline and scope risks early; handles product gaps transparently and does not commit to unconfirmed dates; uses AI tools such as Claude in daily workflow