Implementation Success Manager - Expense

The Implementation Success Manager (ISM) is an experienced, hands-on project manager who owns the end-to-end delivery of AppZen Expense Audit and Card Audit implementations. You will run multiple single- and multi-country implementations simultaneously – from kick-off through design, configuration, integration, testing, go-live and hypercare – managing scope, schedule, risk, quality and stakeholders. Working hours: This role requires working 2:00 PM to 10:00 PM IST (Monday to Friday) to overlap with our global customers and stakeholders. Please make sure you are comfortable with this schedule before applying.

Responsibilities

Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee; Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders; Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation; Study the AP process and map it to the ecosystem of the Autonomous AP solution; Drive the requirement gathering and documentation; Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology; Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design; Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies; Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP; Team customers and translate customer requirements into application design (according to customer needs and the respective scope of implementation); Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants; Manage UAT-related test result evaluation and bug-fixing; Manage and maintain cut-over plan (business and technical); Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities

Requirements

8+ years of experience implementing SaaS products or other relevant business consulting, with a track record of managing enterprise implementations end to end; Strong project management skills (scope, schedule, budget, risk, quality and stakeholder management) with experience running multiple concurrent projects; Project management certifications (PMP, PRINCE2, etc.); Experience utilizing project management tools such as GoodDay, Asana, etc.; Ability to effectively use, design and deploy AI agents; Working knowledge of AI/ML and large language model concepts and how they are applied to finance automation; Knowledge of T&E, expense report and corporate card processes, policies and audit controls; Hands-on understanding of SaaS integration frameworks (APIs, SFTP/flat-file feeds, SSO) for integration with expense management, corporate card and ERP systems; Exceptional customer presence and presentation skills; comfortable talking with C-level executives; Ability to liaise with multiple internal cross-functional teams (Product, Engineering, Support, Sales)