Manager 2

PCS is seeking a Manager to lead Bankruptcy, Offensive Litigation, and Debt Settlement Company (DSC) Servicing team(s) who may be responsible for coding of new bankruptcy notifications and updates, filing bankruptcy proof of claims, qualifying accounts for offensive litigation actions and partnering with Law Firms to ensure accuracy of legal documents, and researching legal matters, as well as any additional activities that may occur through the lifecycle of bankruptcy, litigation actions and resolving accounts with DSC's. Incumbent leads the day-to-day Operations and ensure team members facilitate processes, etc., to ensure compliance with policy and procedures.

Responsibilities

Lead the day-to-day operations of Bankruptcy, Offensive Litigation, and Debt Settlement Company servicing teams; Oversee the coding and maintenance of new bankruptcy notifications, case updates, and related account records; Ensure accurate and timely preparation and filing of bankruptcy proofs of claim; Direct the review and qualification of accounts for offensive litigation in accordance with approved criteria; Partner with external law firms to validate legal documents, resolve discrepancies, and support timely litigation activity; Oversee legal and account research throughout the bankruptcy, litigation, and debt settlement lifecycles; Manage account resolution activities involving Debt Settlement Companies and other authorized third parties; Ensure compliance with internal policies, operating procedures, regulatory requirements, and federal bankruptcy law; Respond to audit and examination findings, implement corrective actions, and maintain audit-ready controls and documentation; Monitor team productivity, quality, service levels, and operational performance against established standards; Prepare management reporting, communicate trends and risks, and deliver presentations to executive leadership as needed; Develop and improve procedures and workflows in partnership with leaders and staff to strengthen efficiency and service quality; Resolve operational issues and escalations promptly to support customer satisfaction and appropriate account outcomes; Coach, develop, and hold employees accountable through regular feedback, performance reviews, and performance improvement plans; Support staffing and employee administration, including hiring recommendations, work assignments, time records, leave requests, compensation actions, training, employee relations, and applicable employment policies

Requirements

Bachelor's degree, or equivalent work experience; Typically three or more years of relevant experience; 7+ relevant years of experience; 3+ years of leadership experience; Understanding of applicable Federal and State laws and regulations; Good organizational, managerial and project management skills; Well-developed customer relations skills; Excellent interpersonal and verbal and written communication skills; Excellent supervisory and management skills; Ability to manage multiple tasks

Nice to have

Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s); Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable; Understanding of Collections & Recovery and/or Bankruptcy Operations