Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Follow and promote all company customer service programs; Promptly greet retail/walk-in customers and assist them in selection of merchandise; Assist managers and/or installer service specialists in serving professional customers; Complete assigned company training; Provide excellent service to phone customers by answering calls, looking up parts, quoting prices, recommending premium items, and offering the Low-Price Guarantee; Maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions; Process exchanges and returns for credit; Address and resolve customer complaints; Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning; Perform daily operational tasks such as preparing returns, stock adjustments, and inventory cycle counts; Operate brake lathe and other store test equipment after training; Perform in-store customer services where allowed; Occasionally drive a delivery vehicle when business needs dictate; All other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time; Driving record must meet company mandated driving eligibility requirements

Nice to have

Bilingual candidates encouraged to apply; Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive wages and paid time off; Stock purchase plan and 401k with employer contributions starting day one; Medical, dental, and vision insurance with optional flexible spending account; Team member health/wellbeing programs; Tuition educational assistance programs; Opportunities for career growth; Additional compensation includes annual/quarterly performance or premiums based on schedule, facility, season, or work performed