Patient Liaison- Rehab Services Full-Time Days

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed.

Responsibilities

Reflects the mission, vision, and values of Northwestern Memorial; Adheres to the organization's Code of Ethics and Corporate Compliance Program; Complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards; Oversees the service experience for all patients; Ensures optimal use of all practice resources; Serves as a resource to patients and staff by establishing strong relationships, providing necessary information and advocating on their behalf; Manages schedules to make best use of providers, rooms and equipment; Performs schedule maintenance such as opening and closing clinic templates and coordinates care alternatives for impacted patients; Communicates with patients and/or clinical staff to ensure compliance with prescribed treatment plans; Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization; Facilitates the resolution/prevention of billing errors and denials, including obtaining pre-certifications or referrals; Registers patients and schedules or coordinates appointments; Provides patient education information and/or materials; Maintains relationships with patients, internal providers and staff, external hospital departments, physician offices and vendors; Answers incoming inquiries from patients, providers, staff and others related to practice operations; Conducts follow-up with patients to ensure compliance with testing, prescriptions and the plan of care; May perform other duties as assigned

Requirements

High School Diploma or GED equivalent; 2 years previous healthcare experience; Experience in a customer service role

Nice to have

Bachelor's degree; Previous experience with an electronic medical record system; Knowledge of medical terminology

Benefits

Tuition reimbursement; Loan forgiveness; 401(k) matching; Lifecycle benefits; Wide range of benefits supporting physical, emotional, and financial well-being; Protection for unexpected life events; Sign-on bonus may be included in some postings (eligibility rules apply)