Physician Support Rep III

The Physician Support Rep III performs both routine and complex secretarial, administrative, and physician support duties of a highly confidential nature. This role is crucial in coordinating patient care, managing provider templates and schedule adjustments, and acting as a liaison between patients and their care team. The position reports directly to the Office Manager and collaborates with the Administrator II, Nurse Manager, Medical Director, and healthcare providers. The incumbent applies University policies, procedures, and privacy standards in all duties.

Responsibilities

Designs, monitors, and maintains Electronic Health Record (EHR) templates across a department; Collaborates with the Division Physician Support Specialist to manage changes resulting from template adjustments; Ensures professional communication and thorough documentation of template changes with patients; Utilizes the template request change process to ensure tracking of requests and timely resolution; Answers inquiries by phone, email, and other electronic interfaces; Schedules patient appointments, resolves patient issues, and responds to patient/physician inquiries; Collaborates with peers and leadership to identify optimization opportunities in template builds; Develops, refines, and sustains template-based standards; Acts as liaison for contact with area providers to facilitate physician communications; Cross-coverage in shared clerical office; special projects and other duties as assigned

Requirements

High School diploma and 2 years of relevant experience required; Or equivalent combination of education and experience; Demonstrated customer relations skills required

Nice to have

Associates degree in Medical, Secretarial, billing or related field; 1 year of leadership experience; Medical Terminology; experience with surgical/appointment scheduling software (such as Flowcast); experience with electronic medical records