Project Manager (Commercial Ops)

aCommerce is seeking a highly organized and results-driven Project Manager to join our Commercial Operations team. In this unique, client-dedicated role, you will be directly employed by aCommerce but will serve as the dedicated project lead for one of our premier retail brand partners. You will be the primary bridge between the brand, aCommerce's internal teams, and third-party partners. Your core mission will be to lead the end-to-end implementation of technology solutions that drive the brand's e-commerce and retail success, ensuring seamless integration, operational efficiency, and high client satisfaction.

Responsibilities

Client Engagement & Stakeholder Management: Act as the primary, client-facing point of contact for the retail brand, build strong relationships, manage expectations, and lead regular status alignments; Commercial Project Delivery: Lead the end-to-end execution of commercial operations projects, including new market launches, retail campaign rollouts, process optimizations, and brand-specific initiatives; Tech Solution Oversight: Manage and support the implementation of technology solutions (e.g., e-commerce platforms, OMS, CRM, or retail integrations) and translate business requirements to tech teams; Cross-Functional Leadership: Coordinate with aCommerce's internal teams (Operations, Tech, Marketing, and Supply Chain) and third-party partners to deliver projects on time and within budget; Process & Operational Excellence: Identify operational bottlenecks and project manage solutions to improve efficiency, scalability, and customer experience; Risk Management & Reporting: Identify project risks, develop mitigation strategies, and provide clear regular reporting on project health, timelines, and commercial impact

Requirements

5+ years of proven experience in Project Management, preferably within E-commerce, Retail, SaaS, or a Tech environment; Strong track record of successfully managing and implementing technology solutions or system integrations; Demonstrated experience working directly with clients, brands, or external stakeholders; Comfortable leading client workshops, delivering presentations, and navigating complex stakeholder relationships; Excellent verbal and written communication skills; Ability to translate complex technical concepts into clear business terms for the brand, and vice versa for the internal tech teams; Bachelor's degree in Business, Information Technology, Operations, or a related field

Nice to have

PMP certification; Agile certification; Scrum certification