Resident Services Director

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This individual is responsible for fulfilling leasing and move in goals. They are also expected to maintain a positive image of the community with referral sources, residents, and employees. The Community Relations Director will lead the sales and marketing department at the community.

Qualifications/Skills/Educational Requirements

Level of Formal Education : A Bachelor’s Degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Area of Study: Recreation Therapy, Social Work, Psychology or related field

Years of Experience: 3+ years

Type of Experience: 3+ years of working with seniors and individuals with dementia including leading programs, handling complex behavioral issues, developing and evaluating social and recreational programs, and the coordination of services

Special Certifications: : Licensed social worker , activities director certification, certified therapeutic recreation specialist, certified dementia practitioner.

Language Skills: Acceptable fluency in English in order to perform job duties and speak, read, write, and communicate with all others.

Information Systems

Personal Attributes: Adaptable, compassionate, balanced, flexible, focused, professional, proactive, responsible, results and detail oriented. Handle stress well and remain calm in stressful situations, be flexible

Other/Preferred: Demonstrated teaching and training skills.

Responsibilities

In consultation with the Executive Director, hire, train, discipline, and terminate departmental employees in accordance with Senior Lifestyle Corporation human resources Policy.; Monitor the “outside care providers” working at the community.; Assess prospective residents for appropriateness of residency.; Coordinate New Resident Orientation processes to ensure a smooth transition and appropriate socialization activities.; Conduct family conferences to determine the amount of support services required to meet the resident’s needs.; Respond to emergencies when on site to assess situation and alert medical help when necessary.; Address and follow-up on all resident Concern, Incident, and Accident Reports in a timely manner.; Contact family members during times of emergency and other concern issues.; Communicate on a regular basis with health care providers to monitor and assess health conditions, safety issues, and needs of all residents.; Communicate with other staff members concerning resident changes and building operation issues.; Prepare and monitor compliance with annual budget.; Develop and maintain a positive image with local community. May attend social and civic affairs.; Maintain confidentiality of business policies & procedures and with residents’ and potential residents’ information.; Ensure that all department employees adhere to the proper grooming and uniform policy.; Participate in Manager On-Duty program.; Attend all required training, in-service, and staff meetings.; Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.; Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.; Adhere to all policies and procedures of Senior Lifestyle Corporation.; Perform other duties as assigned by the Director of Sales and Marketing.

Requirements

Demonstrate leadership and interpersonal abilities.; Effective change management skills.; Problem solving capabilities.; Expertise in planning and organizing.; Ability to manage stress in a fast paced environment.