Senior Operations Manager

We're looking for a Senior Manager of Operations to drive critical functions within our Operations department across the urgent care business as well as expansion business lines in this next phase of Blueberry's growth. Operations is the engine that enables Blueberry to deliver greater access to care and affordability to every child and family. Your north star is to help us further this mission while ensuring sustainability in our business model. That means driving cost and efficiency improvements across key areas of the business while ensuring that we're delivering an unparalleled care experience to our members, from response times to customer support. You'll champion the use of responsible AI to drive automation opportunities and process improvements across our workflows, from end-to-end clinician staffing to licensing & credentialing workflows and medical kit supply chain management. This role reports to the Vice President of Operations.

Responsibilities

Champion responsible AI usage across the department to implement automation opportunities and drive process improvement; Build, test, launch, and continuously improve AI-powered workflows; Scope and prioritize improvement initiatives that will yield the greatest ROI; Develop and recommend tooling that enables the team to 10x their efficiency; Own the supply and demand model for all business lines; Partner with the data scientist to refine the forecasting algorithm; Build and maintain the long-term capacity planning model that supports growth targets; Continuously improve the clinician staffing process across multiple lines of business; Identify opportunities for automation for both the centralized staffing process and the clinician experience; Develop automated reporting and oversight infrastructure that ensures clinician licenses and credentials remain active; Support the Operations team in managing third-party licensing and credentialing vendors as needed; Collaborate with the growth team to forecast future L&C needs and problem-solve potential payer credentialing bottlenecks during client implementations; Partner with the Supply Chain Manager to identify opportunities to improve kit delivery times; Enhance inventory management infrastructure along with supply and demand forecasting; Identify savings opportunities while ensuring consistency in device quality; Partner with team leadership to scope and implement automation opportunities that enable personalized customer service at scale; Collaborate with product and engineering to align on improvement initiatives that make it onto the product roadmap; Build strong working relationships across clinical, growth, product, and leadership; Lead cross-functional special initiatives as business needs arise; Contribute to cross-functional workgroups and planning efforts; Turn data and project updates into actionable insights and clear recommendations for leadership

Requirements

5+ years of healthcare operations experience; Process-obsessed and detail-oriented: you see inefficiency and can't help but fix it; Passion for and demonstrated excellence at solving complex operational problems; Genuinely excited by automation, tooling, and AI; A track record of exceeding financial and operational goals; Strong quantitative instincts: comfortable pulling, analyzing, and reasoning from data, while marrying it with qualitative insights; Comfort operating with ambiguity, and the ability to be decisive and thrive in a high-growth environment; Clear written and verbal communication; able to build trust and consensus across clinical, growth, product, and leadership

Nice to have

Experience driving margin or cost improvements; Familiarity with telehealth staffing processes, software, and reporting tools; Understanding of clinician licensing, Medicaid enrollment, and payer credentialing processes with health insurance plans; Experience managing an international supply chain, from sourcing and packaging to 3PL fulfillment and last-mile deliveries

Benefits

Equity; Bonus target in 2027